Shipping & Returns

Shipping Policy

Shipping Policy
We are committed to delivering your order as quickly and safely as possible.
Processing Time
All orders are processed within 1–3 business days. Orders are not shipped or delivered on weekends or holidays.
Shipping Time
Due to high demand, delivery typically takes 5–10 business days depending on your location within the United Kingdom.
Please note that shipping times may vary during peak seasons or due to unforeseen delays.
Order Tracking
Once your order has been shipped, you will receive a tracking number via email. You can track your order in real time at any time.
Shipping Costs
Shipping costs are calculated at checkout. We may also offer free shipping promotions from time to time.
Delays
While we strive to deliver on time, delays may occur due to external factors such as customs, carrier issues, or high demand. We appreciate your patience and understanding.
Incorrect Address
Please ensure your shipping address is correct at checkout. We are not responsible for orders shipped to incorrectly provided addresses.
Lost or Stolen Packages
If your package is lost or stolen, please contact us immediately. We will work with the shipping carrier to resolve the issue as quickly as possible.
If you have any questions regarding your shipment, feel free to contact our support team — we’re always here to help.

Return & Exchange Policy

We want you to shop with complete confidence. If you're not fully satisfied with your purchase, we’re here to help.

30-Day Return Guarantee
We offer a risk-free 30-day return policy. You have 30 days from the date of delivery to request a return or exchange.

Eligibility for Returns
To be eligible for a return, your item must:

Be unused and in its original condition
Be in the original packaging
Not be damaged due to misuse

Non-Returnable Items
Certain items may not be eligible for return, including:

Items marked as final sale
Personal or intimate items (if applicable)

Refunds
Refunds are issued under the following conditions:

Damaged or defective items
Incorrect item received
Item significantly different from description
Customer dissatisfaction under our 30-day guarantee

Once your return is approved, refunds will be processed to your original payment method.

Exchanges
We offer exchanges for size or product variations, subject to availability. If you need a different size or item, please contact us and we’ll assist you.

Return Process
To start a return or exchange, please contact our support team with:

Your order number
A brief description of the issue
Photos (if applicable)

Our team will guide you through the next steps.

Late or Missing Refunds
If you haven’t received your refund yet, please check with your bank or payment provider. Processing times may vary.

If you have any questions, feel free to contact us — we’re always ready to help.